The Big Interview

‘The customer is always right? That’s the biggest pile of shite I’ve ever heard’ – Jack McGarry of the Dead Rabbit, NYC

The maverick Irish founder of the world’s most awarded pub stands up for his staff, providing health insurance, education and a career path. But he has a zero-drinking policy, knowing only too well the addictive dangers of working in hospitality

Jack McGarry, managing partner of the Dead Rabbit: the hospitality sector will ‘chew you up and spit you out’. Picture: Bryan Meade