Comment Anton Savage: Why CEOs need to ditch the data and start listening to whingeing grannies Sending a chief executive to get shouted at in a call centre for half a day a week would have a far bigger impact on service quality than net promoter scores
Comment Matt Cooper: Ask not what Eir can do for you, but what you do for EirThe company clearly hasn’t enjoyed the publicity of the last week, but it has probably worked out that customer inertia means most people will just put up with things
News New pay deals agreed for staff at An Post and EirStaff at Eir and An Post are in store for pay increases of up to 13 and 8 per cent respectively if the agreements come to pass
Companies Analysis: Over 5 years, Eir pays €2bn to shareholders as debt balloons to €3.2bnThe Irish telecoms group has paid very large dividends to its shareholders over the last five years while net debt has surged at the same time
Start-Ups Exclusive: Planning begins for state hub to back Irish start-upsEnterprise Ireland and Department of Enterprise holding consultations on plan modelled on a hugely successful French incubator
Telecoms Revenues top €1bn at Eir but soaring costs hit earnings Turnover at the telecoms giant rose €52 million year-on-year after a strong final quarter
Markets Opportunistic Eir extends debt as Moody’s upgrades outlookTelecoms giant got a boost from rating agency Moody’s which upgraded the outlook to ‘stable’
Telecoms Alto: Eir’s truculent response to Comreg is misguided - the regulator is protecting consumersEir continues to have significant power in the wholesale broadband network and its recent response to Comreg shows it’s missing the point
Connected Connected newsletter: Web Summit chief steps down as tech job losses mountConnected at the Business Post is your source for the news that matters in technology and innovation, all told from an Irish perspective
Telecoms Comreg says Eir can offer wholesale broadband discounts subject to its approvalCommunications regulator says telco can offer discounts for its wholesale fibre broadband services but only with its approval
Connected Magazine 5G: telcoms’ denial of its flaws and failures is costing them dearlyIs the next generation the ‘biggest white elephant in the history of the telecoms sector’ or one that will soon come good? Luke Kehoe investigates
Connected Newsletter Connected newsletter: AI dominates in Davos as Samsung touts it as the future of mobileConnected at the Business Post is your source for the news that matters in technology and innovation, all told from an Irish perspective
Tech Eir increases debt facility by €200m as it warns of lower earningsTelecommunications giant to use financing to pay off a bond early as it reports growth in both broadband and mobile subscribers
Opinion Comreg continues to fail to protect consumers by penalising EirOver the last number of years, the Irish telecommunications regulator ComReg has repeatedly blotted its copybook with the European Commission
business Eir reports gender pay gap of 5.5% after efforts to recruit women to senior leadershipThis is down from 7.18 per cent last year and 11.2 per cent in 2021
The Big Interview Jo O’Donovan, Eir director of mobile: ‘GoMo hit 250,000 in 16 months – that was ferocious’The Ringsend native on how she went from studying chemistry to working in telco
Post Script Post Script: Sean O’Rourke’s Betting slip, Eir’s giggly bits, Dominic Cummings’ Stripe-teaseThe Business Post team takes a look at the scenes behind the stories
Companies Eir profits jump to €315m in Q3 driven by investment Telco’s full year earnings dropped by 3 per cent due to the higher cost of sales from commercial investment
Telcos ComReg orders Eir not to charge customers for switch-off of copper network from 1.8m premisesTelco is moving towards a full fibre system which can manage much greater data speeds but it must give customers adequate notice
Legal Eir accuses Comreg of seizing ‘extraordinary’ amount of data during unannounced inspectionThe data was seized as part of an investigation commenced by Comreg into Eir’s scheme for offering discounted prices for certain regulated products