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Blacknight

Connected

Outsourcing comes to the rescue for Irish firms

Managed services can handle pretty much all your organisation’s tech needs, which can take a load off your mind. Róisín Kiberd takes a look
  • Roisin Kiberd
  • June 25, 2022

Data: store it or bin it?

With the total amount of data exploding globally, the need for fast and secure remote access to data storage along with effective back-up services is only going to become more important
  • Alex Meehan
  • April 25, 2021

Contactless commerce: the rapid decline of cash

Covid-19 has had a big impact on the payments industry, leading to huge growth of contactless and online payments technology
  • Fiona Alston
  • April 25, 2021

How unified comms rose to the challenge of 2020

Keeping connected has been a key point to business survival during the pandemic and luckily, despite the incomplete infrastructure nationwide, Irish companies fared surprisingly well
  • Fiona Alston
  • March 28, 2021

Hybrid workplaces: The technologies bridging the gap between the office and home

A year ago hybrid working, part-time in the office and part-time at home, was a distant dream for many. Today, it looks increasingly like becoming the norm, but which technologies will facilitate it and is technology itself the source of our problems?
  • Jason Walsh
  • March 28, 2021

AI and blockchain: Mining the future

Data is the future of business, but complex new technologies such as artificial intelligence and blockchain seem to muddy the waters. Are they are really bringing benefits?
  • Jason Walsh
  • March 28, 2021

Blacknight adds broadband to its offerings

  • Emmet Ryan
  • February 28, 2021

Digital transformation: Turn and face the strange

Across virtually every industry, the pandemic has accelerated the pace of change, often setting a new precedent for what’s possible in a short space of time
  • Róisín Kiberd
  • February 28, 2021

Covid-19 exposes cracks in contact centre services

People’s frustration with poor customer support from telcos reached boiling point during the pandemic, but it’s been bubbling up for years
  • Ian Campbell
  • February 28, 2021

Automatic for the people: how to get the best from CRM

As automation in customer service grows in popularity, it’s time to ask what customer relationship management can do for you
  • Alex Meehan
  • January 31, 2021

Digital transformation lights a path through the darkness

Some were already under way and some were forced by Covid-19, but digital transformation strategies are at the centre of many organisations’ plans. The right technologies not only keep the lights on, but improve and expand business
  • Jason Walsh
  • January 31, 2021

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