Blacknight | Business Post

Outsourcing comes to the rescue for Irish firms

Managed services can handle pretty much all your organisation’s tech needs, which can take a load off your mind. Róisín Kiberd takes a look

Data: store it or bin it?

With the total amount of data exploding globally, the need for fast and secure remote access to data storage along with effective back-up services is only going to become more important

Contactless commerce: the rapid decline of cash

Covid-19 has had a big impact on the payments industry, leading to huge growth of contactless and online payments technology

How unified comms rose to the challenge of 2020

Keeping connected has been a key point to business survival during the pandemic and luckily, despite the incomplete infrastructure nationwide, Irish companies fared surprisingly well

Hybrid workplaces: The technologies bridging the gap between the office and home

A year ago hybrid working, part-time in the office and part-time at home, was a distant dream for many. Today, it looks increasingly like becoming the norm, but which technologies will facilitate it and is technology itself the source of our problems?

AI and blockchain: Mining the future

Data is the future of business, but complex new technologies such as artificial intelligence and blockchain seem to muddy the waters. Are they are really bringing benefits?

Blacknight adds broadband to its offerings

Digital transformation: Turn and face the strange

Across virtually every industry, the pandemic has accelerated the pace of change, often setting a new precedent for what’s possible in a short space of time

Covid-19 exposes cracks in contact centre services

People’s frustration with poor customer support from telcos reached boiling point during the pandemic, but it’s been bubbling up for years

Automatic for the people: how to get the best from CRM

As automation in customer service grows in popularity, it’s time to ask what customer relationship management can do for you

Digital transformation lights a path through the darkness

Some were already under way and some were forced by Covid-19, but digital transformation strategies are at the centre of many organisations’ plans. The right technologies not only keep the lights on, but improve and expand business