Digital transformation lights a path through the darkness
Some were already under way and some were forced by Covid-19, but digital transformation strategies are at the centre of many organisations’ plans. The right technologies not only keep the lights on, but improve and expand business
Digital transformation has been a buzz phrase in the corporate world for some years now: every large business seemed to be moving online, providing customer self-service, introducing artificial intelligence and the internet of things, all the while tearing up long-standing processes.
Back down on planet earth, progress was mixed. Some businesses did introduce new technologies that smoothed out kinks, while others seemed to be caught light a deer in the headlights.
And then came Covid-19. ...