This Working Life

In 2023, firms will look to avoid the operational systems failures of this year

With a potential downturn on the way, better customer supports and investment in intelligent automation are just a few of the measures businesses can take to run operations more efficiently

An operational system is the infrastructure that supports a company's day-to-day operations: it includes hardware, software and must be up to date in order to run efficiently

Ray Bowe is the chief executive of Xcentuate, which specialises in using digital solutions to boost business productivity and performance,

This was the year that normally anonymous, but vital, operational systems that help businesses run smoothly and effectively became headline news. Why?

Because around the world, companies experienced some epic failures that impacted their reputations and their customers’ lives. Remember those airport queues, and the seemingly never-ending piles of luggage waiting to be reunited ...