This Working Life: Why state needs to improve vital delivery of digital service

It’s easy to forget how much we rely on the government in this particular area, and that innovation, jobs and economic growth follow every improvement made to it

The state’s progress in delivering digital services is one of the most fundamental metrics for innovation. Picture: Getty

Since the onset of the pandemic, we have all become accustomed to buzzwords around the digitisation of our lives and the services we use, and with good reason. Being at home left many of us with no option but to use our phones and computers to get things done.

However, much of the really fast implementation of digital service delivery has been undertaken by the private sector, often with the very survival of any given ...