This Working Life

Outsourcing gives short-staffed businesses a hand to deliver

In a time of labour shortages and staffing issues, outsourcing can give companies access to capabilities, facilities and quality that is perhaps not otherwise accessible or possible

Trained agents providing reception and reservation outsourcing allow hotels to concentrate on delivering a high-quality and personal customer experience to guests

Jim McCoy is chief executive of Complete Outsource Solutions, a leading outsource provider specialising in customer care, lead generation, overflow call answering, and inbound and outbound call management across a number of industry verticals.

The recent and ongoing problems at a number of airports in Europe, including Dublin and London Heathrow, demonstrate the chaos caused by staff shortages, not to mention the spiralling costs, detrimental brand impact, poor staff morale and, of course, disastrous customer ...