Explainer: How UK’s approach offers a potential solution for helpless joint account holders

For years a cohort of consumers have been struggling to gain access to the Financial Services and Pensions Ombudsman (FSPO).

In case after case the body has constantly said it cannot deal with complaints about joint accounts or policies unless it has sign off from every holder.

In a series of letters from 2018 through to July last year one complainant continually asked the FSPO to aid them in a case where they had been ...