Unified Communications: Trunks and headsets

Rather than try to explain UC in terms of features and functionality, Eircom’s chief business solutions architect proffers a simpler definition. “It’s about optimising communications and collaboration networks to improve business performance and lower the total cost of ownership,” said Andy O’Kelly.

Thanks to the increasing popularity of social media services in the consumer world, vendors like Eircom spend less time having to explain features. “Social media has actually raised the bar in ...