Managed Services: New models for different demands

The vast majority of managed service propositions involve companies handing over all or some elements of their IT infrastructure to third parties to run and manage. Edel Creely, managing director of Trilogy Technologies, believes a deceptively simple description disguises huge variation in the quality of service delivery.

''There is a gap between companies that offer little more than some support on top of traditional break/fix services and what we do, she said. ''Some ...