Your Business: Reaching for higher ground

Your Business: Reaching for higher ground

Irish SMEs are focusing on the process, not the product, to transform their competitive edge, writes Ruairí Ó hAilín

The phrase “operational excellence” has a nice ring to it. Scribble it on the whiteboard and watch everyone sit up a little straighter. What business owner would not want their company operating in a way that is excellent?

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