Banking

David Guinane inquiry: A rare glimpse behind the scenes of the tracker mortgage controversy

David Guinane, the former PTSB chief executive, faced the first week of a Central Bank inquiry into his role in the tracker mortgage controversy

David Guinane denies he breached consumer protection rules during the tracker mortgage scandal

On the morning of Tuesday January 13, 2009, Niall O’Grady sat down to join the 8.30am executive committee meeting at the St Stephen’s Green offices of Permanent TSB.

As meetings go, it would turn out to be a momentous one on which a lot rested.

As it neared the close, O’Grady, the bank’s marketing manager, raised an issue which had landed on his desk the previous day about tracker mortgages and how customers’ complaints should ...