Very fine print

Outsourcing document and print functions to a third-party managed service provider that knows its field inside-out provides security and the operational certainty of a regular, monthly spend. Jason Walsh explores the available options

Patrick Kickham, managing director, Datapac

Printing is perhaps the most mundane of IT tasks, and yet one that is central to the mission of almost every business — and certainly a core part of their day-to-day operations. It can also be a headache: not only a source of security problems, but also a time-sink for IT departments, not to mention a massive cost centre.

It is also often a source of Basil Fawlty-style rage, with unfortunate users driven ...