Getting comfortable with AI

Getting comfortable with AI
Niamh Bushnell, chief executive and founder of TechIreland

A lack of trust and acceptance is holding businesses back from the benefits of artificial intelligence, but it’s coming in hot anyway, writes Aoife Valentine

PwC’s recent Global Artificial Intelligence Study named artificial intelligence (AI) as the “biggest commercial opportunity in today’s fast-changing economy”. Taking in the ways that AI is set to transform and disrupt many industries, the study suggested AI could contribute $15.7 trillion to the global economy in 2030, with $6.6 trillion coming from increased productivity alone.

Gartner estimates that more than 85 per cent of customer interaction will be managed without a human by 2020, predicting chatbots...

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