What you can expect from your telecoms provider

Aisling O’Rourke looks at what’s coming down the line for Irish businesses in the year to come

Damien McCann, director, Viatel

In an age when consumers expect access to everything now, and responses to complaints yesterday, your company’s connectivity to the outside world has never been so important. Whether it’s scrapping traditional landlines in favour of managed voice over internet services, or building in security to prevent against cyber attacks, Ireland’s telecoms companies have been beefing up their capabilities, to meet and go beyond expectations in 2017.

Customer care

Top of the priorities list ...