The human factor: why businesses need to improve the employee experience

Employee experience is no longer a luxury sidebar, it has shifted to front and centre

Steve Fleming, Voxxify founder and chief executive: 'What we are trying to measure is how happy or how satisfied employees are with the services provided by their companies to them.’ Picture: John Allen

Good employee experience means better customer experience which of course is important. But good employee experience also means a more stable workforce.

There has been a huge shift in company culture brought on largely by the pandemic and now that remote working is here to stay, either entirely or as part of a hybrid working model, the employee experience is more important than ever – both ‘technically’ and ‘emotionally’.

“The focus has really been on ...