The human factor: why businesses need to improve the employee experience
Employee experience is no longer a luxury sidebar, it has shifted to front and centre
Good employee experience means better customer experience which of course is important. But good employee experience also means a more stable workforce.
There has been a huge shift in company culture brought on largely by the pandemic and now that remote working is here to stay, either entirely or as part of a hybrid working model, the employee experience is more important than ever – both ‘technically’ and ‘emotionally’.
“The focus has really been on ...