Sponsored Hat trick of honours for Uniquely The Irish-owned company took the awards by storm, also placing in several shortlists
Sponsored Recognised for ambition, innovation and ‘wow factor’ in customer service Three was recognised for its companies ‘sheer boldness’ in predicting customer needs and David Nason of Sky Ireland for clever ‘Be My Eyes’ app catering to customers with visual impairment
Connected Improving the customer experienceWith both businesses and customers relying ever more on apps, customer experience is now primarily a digital experience. Is the code being developed today delivering
Connected The human factor: why businesses need to improve the employee experienceEmployee experience is no longer a luxury sidebar, it has shifted to front and centre
Welltel ‘could spend €50m in six months’ on acquisitions The Dublin-based business communications provider, which made seven takeovers during the pandemic, is doubling down on its customer experience niche to build an international network
Eir admits it let customers down and vows to improveContrition was the theme for the telco’s leaders on a call today as they promised to learn from their failings in customer care