Tech View: Stem skills gap is not unique to Sligo – it’s a global problem
Eir chief Carolan Lennon’s claim that a lack of tech skills in the north-west was to blame for the company’s poor customer care rings hollow
Carolan Lennon probably wishes she had chosen different words on Wednesday when trying to explain Eir’s poor customer service record. The chief executive said it was a mistake to set up a customer care centre in Sligo because the county didn’t have the skills – a comment that was sure to backfire.
She immediately regretted the choice of phrase, but missed a bigger point. It’s not just Sligo that lacks the skills, it’s a countrywide ...