While NBI has the contract for the multibillion-euro National Broadband Plan, Eir’s network is already available in more than 40,000 premises in the state plan, which could end up costing the government dearly

Contrition was the theme for the telco’s leaders on a call today as they promised to learn from their failings in customer care

Eir chief Carolan Lennon’s claim that a lack of tech skills in the north-west was to blame for the company’s poor customer care rings hollow