HSE forced to backtrack on delivery contract after complaints

HSE forced to backtrack on delivery contract after complaints View Gallery
FreightSpeed trucks and documents showing the delay on medical deliveries

The health service changed to a different delivery provider over a year ago, but failed deliveries have caused distress and embarrassment to patients since then

The HSE has been forced into a U-turn on a delivery contract worth almost €10 million per year after receiving hundreds of complaints from people suffering from incontinence.

The contract was awarded last year to FreightSpeed, a private delivery firm, to carry out door-to-door deliveries of incontinence pads and nappies to 34,000 people living at home and another 14,000 people living in nursing homes. But HSE staff were bombarded with reports about delayed deliveries of incontinence...

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