Capita signs €40m customer services contract with NTA

The ten year contract between Capita and the National Transport Authority is worth up to €40 million

Gillian Chamberlain, managing director for Capita Ireland, and Anne Graham, chief executive at the NTA

Capita has signed a new contract with the National Transport Authority (NTA) to provide customer contact and information services for public transport users in the country.

In fulfilling this contract, Capita will provide support for over 300 million passenger journeys per year, according to a statement from the company.

The contract is worth up to €40 million over the maximum term of the contract, which is ten years.

The contract will consolidate the customer contact centres for public transport operators including Bus Éireann; Iarnród Éireann; Go Ahead Ireland; Dublin Bus; and Luas into one central hub.