Banking
Banks will soon use AI to influence financial decisions, say experts
The complex technology could “touch almost everything that goes on at a bank”
Next-generation banks will use generative artificial intelligence (AI) to influence people’s financial decisions, spot potentially vulnerable customers, train call centre staff and even run social media accounts.
The complex technology could “touch almost everything that goes on at a bank”, according to Tom Merry, the head of banking strategy at Accenture.
The banking industry has been using AI for years, such as through predictive models which detect fraud and analyse risks.
But more banks are ...
