AI | Business Post

Artificial intelligence and CRM: the perfect match

Customer relationship management is good, but integrating it with AI and and help turbo charge your business, writes Alex Meehan

Attorney General warns speed of AI progress must not outstrip the law

Paul Gallagher said intelligent systems, recently claimed to be ‘sentient’, could not displace human responsibility

Conversational AI company Webio raises $4m

Webio assists clients in communicating with customers on sensitive subjects such as credit, collections and payments

This Working Life

This Working Life: Why getting the right mix of personal and automated service is key to customer experience

Engaging and personalised interactions with customers are highly effective at building brand loyalty and a positive perception, new research has found

AI and machine learning: known knowns, unknown unknowns and wrangling the data

Alex Meehan addresses the challenge of simplifying large swathes of information into something actionable

Rising AI firm Altada fast-tracks filing of tech patents in the US

Cork-headquartered company says move demonstrates its confidence in its technology

Artificial intelligence getting ready to rebalance the future

A new wave of automation technologies in life sciences, energy management and manufacturing show that AI is more than a hype machine

Advertising watchdog to use AI to monitor influencers’ compliance on social media

Tool developed by Dutch advertising authorities to be trialled in Ireland

AI & ML: Intelligent use of machine learning

With more data to deal with than the human mind can manage, Alex Meehan examines where automation can help, and where it’s a definite a no-no

The risks and rewards of AI playing a larger part in our lives

Organisations are embracing artificial intelligence (AI) and machine learning, but they need to be careful with what is still in many ways a nascent technology. Executed well, it can deliver competitive advantage; do it badly and it can cost credibility as well as money. Ian Campbell reports

CRM: The beating heart of business

Customer relationship management software allows businesses to meet the needs of their customers. But what exactly does it bring to the table, asks Jason Walsh

‘Investors see a lack of confidence as weakness. They don’t see it as humility outside Ireland’ – The Big Interview: Allan Beechinor and Niamh Parker

The husband and wife team who founded Cork-based artificial intelligence firm Altada say they’re in it for the long haul, and have their eyes on the big prize of becoming a decacorn

AI accelerator holds half its places for female-founded firms

Alsessor scheme’s winning start-up will receive €250,000 equity investment, which can be matched by Enterprise Ireland

Can robots be our friends?

Data is driving a revolution in business, with techniques such as robotic process automation (RPA) taking the drudgery out of work. But who will benefit, asks Jason Walsh

Deepfakes, online deception and the decline of trust

Alex Meehan explains why now, more than ever, you can’t always believe your eyes

AI bias examined by Science Gallery

A new exhibition challenges visitors to look at their biases in everyday life and how these prejudices can influence the training data of AI systems

Research finds AI training system filled with misogynistic, pornographic and racist data

‘Extremely problematic’ material was found in what claims to be the world’s largest openly available dataset

The new nodal point

Data is driving rapid and fundamental change in how our lives are organised, from the workplace to the street. How will artificial intelligence and pervasive sensors change our experience of the quotidian, asks Jason Walsh

Thought experiments on man, mind and machine

Artificial intelligence has changed how we interact with the world and with each other, yet actual thinking machines stubbornly refuse to exist. Will true AI ever be created, and would we even want it if it was, asks Jason Walsh

Digital transformation and AI: Bringing technology closer to the edge

Using technology to reinvent how companies do business has been around forever, but are there new lessons to be learned for the future from how businesses adapted to the pandemic?