John Fitzpatrick interview: ‘You won’t find one big hotel in Manhattan that has an owner on the floor every day, but I’m here and I’m watching’

His relationship with his father wasn’t always easy, but New York hotelier John Fitzpatrick learned a lot from it, including ‘never to forget that you’re an innkeeper’

John Fitzpatrick: ‘They’re doing breakfast in a bag at the Hilton. They’re losing the personal touch. People go away to be pampered, not to be told there’s no room service.’ Picture: Corey Sipkin