Turning conflict into creative tension

In today’s workplace, change is the rule and the norm. The pace is fast. Lines of authority are often blurred. Practices, operational methods and work procedures are constantly evolving.

Conflict is inevitable and unresolved conflict, no matter how minor, can escalate quickly, become entrenched and lead to diminished personal, team and organisational performance.

Conflicts that could have been resolved at an early stage can escalate into disputes, requiring investigation or legal intervention. A healthy ...