Managed Services: Maturing managed services

Managed Services: Maturing managed services

Early pioneers of managed services in Ireland make a case for customers to look beyond price to where the value in outsourcing really lies.

Today, Ireland's IT services sector has made managed services a mainstay of their businesses, but a decade ago it was a very different story. The first engagements were only just getting under way. Datapac was starting to explore the proactive monitoring of customer systems, an add-on to traditional break/fix support that was gaining traction in Britain, while Ergo was blazing a trail with the idea of managed print.

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