Managed Services: Finding the right partner

A number of criteria should be considered before engaging a third party.

Michael McGrath, sales manager, Dell services.

Michael McGrath, sales manager at Dell services, has had enough experience in overseas markets to say with some authority that Ireland has been slow to embrace managed services - but it is catching up.

''It has really matured in the last three years, he said. ''Across mid-size companies, large enterprises and in parts of the public sector it's become more mainstream for customers to introduce a form of outsourcing or managed services into ...