RPA training to increase for public servants

Emmet Ryan

Technology Correspondent @emmetjryan
26th September, 2021
RPA training to increase for public servants
‘It’s a benefit on both sides. Employees can spend more time on human tasks while citizens are getting their services faster and in a more accurate way’

A further 200 public servants will be trained in robotic process automation (RPA) over the next year after an initial 12 month trial which trained 60 staff was deemed a success by the Department of Public Expenditure and Reform.

The project, which was conducted with Deloitte between April 2020 and March this year, saved over 14,500 working days according to the department and processed 933,000 queries from the public.

“It means faster service for citizens and a less repetitive job for...

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