RPA training to increase for public servants

Emmet Ryan

Technology Correspondent @emmetjryan
26th September, 2021
RPA training to increase for public servants
‘It’s a benefit on both sides. Employees can spend more time on human tasks while citizens are getting their services faster and in a more accurate way’

A further 200 public servants will be trained in robotic process automation (RPA) over the next year after an initial 12 month trial which trained 60 staff was deemed a success by the Department of Public Expenditure and Reform.

The project, which was conducted with Deloitte between April 2020 and March this year, saved over 14,500 working days according to the department and processed 933,000 queries from the public.

“It means faster service for citizens and a less repetitive job for...

Subscribe from just €1 for the first month!

Currency

What's Included

With any subscription you will have access to

  • 971569B3-2C5E-4C45-B798-CEADE16987A8

    Unlimited multi-device access to our iPad, iPhone and Android Apps

  • 099C8662-C57C-42F2-9426-F2F90DF17C8F

    Unlimited access to our eReader library

  • 198AE43B-B9CF-4892-8769-D63C2104BA08

    Exclusive daily insight and opinion seven days a week

  • D8F37B78-25E4-4E4A-A376-4F5789B1564A

    Create alerts to never miss a subject that matters to you

  • B15F2521-37CD-4E02-B898-730A20D39F7F

    Get access to exclusive offers for subscribers on gifts and experiences

  • A564FE02-1AB8-4579-AF9D-BA32A2E5ACA7

    Get content from Business Post, Business Post Magazines, Connected, Tatler and Food & Wine

Related Stories

Back to the future office

Connected Ian Campbell 2 weeks ago

Super human: how Workhuman conquered the market

Connected Emmet Ryan 3 weeks ago