How apps and social media changed the way we work

Clunky IT solutions have been pushed aside as employees expect consumer-type experiences and fast access to the apps they need

There was a time when buying software was an onerous experience for businesses. An unsaid part of the transaction was that you were buying something that could go wrong and crash, but not to worry because the bugs and glitches would be ironed out on the next version.

Imagine buying a car and being told the brakes might not always work. That’s how it was with IT and software, well into the Noughties.

While the ...