CCMA praises firms for continued high performance during pandemic

Irish businesses continue to set the standards for customer experience excellence across the world, said Dorothy O’Byrne, managing director of CCMA Ireland

Now, more than ever, businesses need to be there for their customers by maximising responsiveness at any point in time, regardless of location, said Derek Temple, chairperson of the Customer Contact Management Association (CCMA) Ireland.

Speaking at the Irish Customer Contact and Shared Services awards 2021 hybrid event in the Aviva stadium, with an attendance of 50, streamed to an audience of over 2,000, he said customer demand had changed, fuelled by the economic pressures ...