Hot 100 E-I
The Business Post takes a look under the hood at the most exciting young start-ups in the country: what they’ve got to offer, where they’re headed and how they’re going to get there
EdgeTier
Dublin start-up EdgeTier reduces costs and improves customer satisfaction at customer contact centres by assisting agents using artificial intelligence.
EdgeTier delivers high-quality analytics products and services to clients in the areas of customer service, customer simulation and analytics services. Its assistant ‘Arthur’ uses AI, analytics and automation to guide call centre staff through complex customer queries, resulting in speedier and more accurate responses.
Founded in 2015 by Bart Lehane, Ciaran Tobin and Shane Lynn, the company raised €1.5 million in a funding round led by Episode 1, ACT Venture Capital and Enterprise Ireland in 2019, and won Enterprise Ireland’s Digital Disruptor award. It has also been awarded Best Start-up at AI Ireland’s awards and Best Use of Data Science in a Start-up at the European DatSci & AI Awards. edgetier.com
