At the cutting edge of customer service
EdgeTier started off as a telecoms price comparison outfit, but now it’s delving deep into artificial intelligence
Set up in 2015 by Shane Lynn, Bart Lehane and Ciaran Tobin, EdgeTier began as KillBiller, a telecoms price comparison business, before pivoting to its current artificial intelligence business for customer care.
“We learnt a lot about getting in front of customers and sales with KillBiller. That technology is still alive – ComReg’s compare system is the KillBiller app,” Lynn, chief executive and co-founder of EdgeTier, told Connected.
“In reality, the process of ...
