Konversational secures €2m partnership with Ergo

Dublin-based IT consultancy will provide Ergo with customer care system

Conal O’Donnell, chief operations officer, Ergo, John Clancy, managing director of managed services, Ergo, John Gilleran, managing director of Konversational and Paul Turley, sales director of ServiceNow. Picture: Julien Behal

Konversational, a Dublin-based IT consultancy business, has secured a €2 million deal to provide Ergo, an IT services firm, with ServiceNow products.

It is the first deal by any provider in Europe to deliver ServiceNow’s customer workflow solution Technology Provider Service Management (TPSM).

“Our partnership with Ergo marks an exciting new step in the journey of Konversational,” director John Gilleran said. “Working in partnership with Ergo, Konversational will focus on accelerating the standard and quality ...