United in business
The good old telephone is still a key business tool, but more and more businesses are turning to unified communications to merge voice, chat, presence and other forms of communication
If you build it, they will come. Sometimes it doesn’t work that way and interesting technologies fall by the wayside, usually due to their lacking a compelling use case.
Unified communications (UC), however, is the classic case of technological development enabling better business.
“A lot of the changes are down to the fact that technology is a lot better than it was,” said Michele Neylon, founder of Blacknight, Ireland’s best known hosting provider.