Putting the chat among the pigeons

Chatbots often take up the slack as employees exit the office, and customers are beginning to accept this change in customer service. But where is it all going?

Brian Seery, chief technology officer, Singlepoint

AI has given businesses a chance to be on hand 24 hours a day without added pressures on their workforce. Chatbots often take up the slack as employees exit the office, and customers are beginning to accept this change in customer service. But where is it all going? How far can AI go with chatbot intellect?

“With the advancements of AI, there’s a lot more that can be done now, particularly with things ...