Dublin Airport DAA was warned of ‘obvious gaps’ in cleaning standards weeks before May Bank Holiday chaosAirport operator was told that outsourcing of cleaning was causing issues in a letter sent weeks before the infamous May Bank Holiday weekend
Aviation DAA hires extra cleaning company after criticism over hygiene at Dublin AirportMCR Group has been contracted on a ‘short-term basis’ after a shortage of outsourced cleaning staff led to widespread complaints over hygiene at the airport
Aviation Aer Lingus calls Dublin Airport security queues ‘problematic’ and urges improved cleaning standardsAirline says operational challenges are making it ‘impossible’ to deliver on customer service
commercial investment Former car park at Dublin Airport comes to market for over €70mThe old Quickpark site is expected to generate plenty of interest due to well-publicised transport issues at the airport
Aviation Staff rostering system restored months before Dublin Airport chaos beganWhile processes were undermined by cyberattack in December, IT firm says its customers had safe and secure access by January
Aviation DAA asked aviation regulator for short queue bonusesThe operator of Dublin Airport said it should be ‘incentivised’ to keep queues below 20 minutes and 30 minutes respectivel, for a certain percentage of time rather than being penalised when it failed to do so
Aviation Lacking authority: How DAA struggled to hold the line and will it happen again?The chaotic scenes witnessed at the country’s biggest airport in recent days have their root in DAA’s drastic misjudgment of a problem it had seen coming from a long way off. As the pressure slowly eases, the question now is whether such lengthy queues can be prevented in the future
Business Post's View Editorial: Queue chaos not the only area where DAA failing passengersPassenger experience matters, and first impressions matter – and as Ireland’s most important piece of infrastructure, Dublin Airport must be better prepared
Dublin Airport Susan O’Keeffe: As consumerism creaks, we may have to get used to more queues and cancellationsThe scenes at Dublin Airport last weekend may become more commonplace as the consequences of Brexit, the pandemic, climate change and war are brought to bear on everyday life
Aviation Dublin Airport: Passengers who arrive too early will have to wait in outdoor ‘holding areas’ Airport was down 37 staff last Sunday when more than 1,400 people missed their flights due to lengthy security queues
Dublin Airport DAA will increase security lanes at peak times amid fears of further delays this weekendAuthority has been told to publish a plan for managing crowds ahead of the bank holiday weekend, after chaotic scenes last Sunday
Dublin Airport Dublin Airport queues causing ‘reputational damage’ to the country — Eamon RyanDaily meetings to be held between the government and DAA until issue of excessive wait times is resolved
DAA let go 248 security staff in voluntary redundancy scheme The Business Post has learned of the extent of DAA staff redundancies over the last 18 months, as the company announces plans to hire back 300 staff to address major delays at Dublin Airport
Dublin Airport redeploys staff in attempt to ease security delaysSenior management are among those being temporarily moved to frontline services after travellers endured long waits and missed flights
State-of-the-art offices at Dublin Airport ready for tenants Two, Dublin Airport Central is a six-storey Grade A build, completing phase one of the DAA’s development on airport lands
The Big Interview: Conor McCarthyAfter 43 years in the business, Conor McCarthy is now chief executive of Ireland’s newest start-up airline, Emerald Airlines, which will fly around 30 routes from early next year
Covid test provider could earn €9m at Irish airports next year despite vaccine rolloutDespite high vaccine uptake, the operator of Dublin and Cork airports says testing will still be needed for the unvaccinated and in case of a new variant prompting a fresh surge
Ryanair chief calls for airport charge suspension for a yearEddie Wilson says the Irish government should set airport charges at zero for the next 12 months to secure connectivity because, as an island, Ireland needs connectivity ‘more than anywhere else’
Aviation industry set for a surge in pent-up demand as non-essential travel is back on radarAdoption of EU’s digital green certificate from tomorrow and extra safeguards at airports are likely to fuel customer confidence for the beleaguered sector
Emirates could add cargo flights out of Dublin to boost businessThe airline’s cargo operation saw a ‘bounce’ in demand at the start of 2021, right after Brexit