DAA | Business Post

Spreading his wings: Kenny Jacobs’ move to the top flight

Kenny Jacobs’ lack of experience in any top role may be a concern as he takes the reins at DAA, but his strong background as a good communicator, retailer and marketer should stand to him as he looks to grow the semi-state airport company’s airports reach at home and abroad

Dublin Airport: Fight over wages deepens as staff refuse to withdraw industrial action threat

Siptu accuses DAA management of being ‘out of touch’ and ‘fundamentally disrespectful’ to workers impacted by pay issues

DAA was warned of ‘obvious gaps’ in cleaning standards weeks before May Bank Holiday chaos

Airport operator was told that outsourcing of cleaning was causing issues in a letter sent weeks before the infamous May Bank Holiday weekend

DAA hires extra cleaning company after criticism over hygiene at Dublin Airport

MCR Group has been contracted on a ‘short-term basis’ after a shortage of outsourced cleaning staff led to widespread complaints over hygiene at the airport

Staff rostering system restored months before Dublin Airport chaos began

While processes were undermined by cyberattack in December, IT firm says its customers had safe and secure access by January

Matt Cooper: The real bogey for golf is the lure of the huge pot of Saudi money, not the ethics

The participation of some of golf’s biggest names in the Saudi-backed LIV Golf event has thrown the administration of professional golf into turmoil

DAA asked aviation regulator for short queue bonuses

The operator of Dublin Airport said it should be ‘incentivised’ to keep queues below 20 minutes and 30 minutes respectivel, for a certain percentage of time rather than being penalised when it failed to do so

Lacking authority: How DAA struggled to hold the line and will it happen again?

The chaotic scenes witnessed at the country’s biggest airport in recent days have their root in DAA’s drastic misjudgment of a problem it had seen coming from a long way off. As the pressure slowly eases, the question now is whether such lengthy queues can be prevented in the future

Business Post's View

Editorial: Queue chaos not the only area where DAA failing passengers

Passenger experience matters, and first impressions matter – and as Ireland’s most important piece of infrastructure, Dublin Airport must be better prepared

Matt Cooper: Avolon boss’s €150m plan to bring the brightest and best here could pay off

It will be considered elitist by some, but Dómhnal Slattery’s proposal to attract the ‘best brainpower in the world’ to Ireland to carry out research here could bring big rewards

‘The public is in disbelief at this fiasco’: Opposition criticises Dublin airport delays

Sinn Féin and Labour leaders seek guarantee that there will not be more travel chaos over the June Bank Holiday weekend

DAA will increase security lanes at peak times amid fears of further delays this weekend

Authority has been told to publish a plan for managing crowds ahead of the bank holiday weekend, after chaotic scenes last Sunday

Dublin Airport queues causing ‘reputational damage’ to the country — Eamon Ryan

Daily meetings to be held between the government and DAA until issue of excessive wait times is resolved

Dalton Philips departs daa to become Greencore chief executive

Philips will take up his new role at the convenience food giant in September, replacing Patrick Coveney who left at the end of March

DAA let go 248 security staff in voluntary redundancy scheme

The Business Post has learned of the extent of DAA staff redundancies over the last 18 months, as the company announces plans to hire back 300 staff to address major delays at Dublin Airport

Dublin Airport redeploys staff in attempt to ease security delays

Senior management are among those being temporarily moved to frontline services after travellers endured long waits and missed flights

Matt Cooper: The DAA needs a priority check on its decision to do a deal with Saudi Arabia

The Dublin Airport Authority last week celebrated winning a five-year contract with Saudi Arabia, a country notorious for its poor human rights record

Editorial: DAA can’t keep us waiting for better customer service

The Dublin Airport Authority blames the long queues of the last few weeks on staff shortages, but it has only itself to blame for failing to prepare for the inevitable increase in passengers after the pandemic

War of words between minister and DAA chief over Belarusian dissident

Thomas Byrne and Dalton Philips have had an email exchange following Dublin Airport’s refusal to display an image of journalist Roman Protasevich

‘Incomprehensible’ that passenger charges not increased during Covid, airport chief says

Basil Geoghegan will today tell an Oireachtas committee that passenger charge rates set before the pandemic are ‘fundamentally flawed’ and causing significant financial issues for airports