Sponsored Aiming for top impressionsCustomer experience can drive repeat business, but how can organisations understand their goals and quantify the results, asks Jason Walsh
Connected Improving the customer experienceWith both businesses and customers relying ever more on apps, customer experience is now primarily a digital experience. Is the code being developed today delivering
This Working Life: Why the personal touch is superior to tech solutions when dealing with complaints Companies that listen sensitively to their customers and deal effectively with issues that arise are streets ahead of those using tech to offer a cut-price ‘customer interface’
This Working Life: Brands must adapt quickly to pandemic’s paradigm shiftThe acceleration of the already rapid move towards digital technology has meant that companies must have updated customer experience strategies at the ready