Jess Kelly: Don't be afraid to take your business elsewhere if the customer service falls short

Customers do not require a high-five and personalised conversation with the chief executive every time something goes awry; they just want their issues resolved

By the time a person gets to speak to a human being they can be exhausted, exasperated and at the end of their tether

Very few things can test my patience quite like the scenario I faced on a Friday afternoon earlier this month. Let me set the scene for you: I have an issue with a service I pay quite a bit of money for every month. I can’t find an obvious solution, despite serious digging on official channels, forums, and Twitter, so I pick up my mobile phone and call the company for help. Enter the source ...