Intercom sends a clear message

Irish unicorn adds updates to its flagship Messenger product as former chief executive returns to the hot seat

Paul Adams, chief product officer at Intercom: ‘In our personal lives, messaging has taken over and we’re seeing that happening in the business world now too’

Intercom, the Irish tech unicorn, has announced a number of updates to its Messenger solution, which lies at the heart of its popular customer communications platform.

The new updates come in addition to a major revamp earlier this year that resulted in the launch of new products and an overhaul of its popular inbox solution.

The company, which recently welcomed back former chief executive Eoghan McCabe to the hot seat, has revamped a number of ...