Technology is the key to transforming the citizen experience
Across all aspects of our lives, from how we work to how we interact as consumers and citizens, technology plays a pivotal role
There is a heightened expectation around online access, always-on customer service and a seamless cross-platform experience.
Public sector bodies must therefore reimagine the citizen experience to meet the ever-evolving demands of the public they serve. That means deploying technologies which have the potential to elevate processes and better fulfil the needs of the modern-day citizen.
For instance, the impact of modern cloud-based technology solutions at both a local and national level has been, and remains, transformative. By leveraging solutions like Microsoft Dynamics 365, public sector organisations can enhance citizen interactions, ensuring the highest levels of engagement and visibility.
Meanwhile, solutions such as SharePoint – which upholds enterprise security standards – can revolutionise knowledge management, enable seamless collaboration across departments and facilitate rapid data retrieval.
Of course, Artificial Intelligence brings an entirely new level of operational efficiency, reducing reliance on manual repetitive tasks and sparking innovation within public sector organisations. AI-powered chatbots can categorise citizen queries and draw insights from predefined data sources to provide people with rapid responses in conversational format, while ensuring integrity and reliability.
Similarly, tools such as Copilot can further streamline day-to-day activities for back-office teams and leverage real-time data modelling to make suggestions around service offerings or consumption trends.
In other words, technology has the ability to not only automate and improve how public sector bodies operate internally but how they deliver services to and communicate with citizens. However, if they are to capitalise on this potential, such organisations need to seamlessly integrate such solutions into the very fabric of their operations and align technology initiatives with operational objectives.
This is where a trusted solutions partner like Storm Technology comes into play. With 25 years of experience across the public sector, combined with deep technical expertise across the Microsoft solutions range, Storm Technology helps organisations navigate the complexities of digital adoption, empowering them to streamline operations and deliver a modern citizen experience.
Find out more by calling +353 1 416 1226, or visiting storm.ie
