Anton Savage: Companies don’t care about you, and they have the data to prove it
The frustrations of modern customer care have their roots in an obsession with information taking priority over what the consumer actually wants
A series of experiences combined recently to remind me that modern customer care is a Kafkaesque nightmare of automated bureaucracy, a Dante’s inferno of phone menu-levels each more painful and frustrating than the last.
This is not a revelation, you say. Everyone knows this, you say. True, but everyone doesn’t know it’s all Mark Zuckerberg’s fault.
That may overstate the case slightly, but it is fair to...
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Nadine O’Regan: We need a system that protects women as they should be protected
Why is it that, in 2022, we still cannot protect women from harm, and why are we still being told that it is women rather than the system that must change?
Susan O’Keeffe: Truss must move away from Johnson’s belligerent Brexit line
If Britain’s new Brexit negotiator uses the same language and tactics as her predecessors, it will produce yet more ill-feeling and stalemate
Kathleen MacMahon: Everyone’s new year has room for old gems
Don’t let the cries of ‘out with the old, in with the new’ entice you to wipe the slate clean this year. You might be losing more than you gain
Andrea Cleary: No pain, but a whole lot to gain
Two years spent in the shadow of the pandemic have shed light on what’s really important to us. So maybe this new year, our resolutions should be to be gentler on ourselves, kinder to others and more nurturing towards our planet