Contactless commerce: the rapid decline of cashCovid-19 has had a big impact on the payments industry, leading to huge growth of contactless and online payments technology
Software as a stream: how subscription models became the normA quiet revolution has transformed how software is bought and even installed, but is the service model the answer to our prayers or will we be pining for the days of paying upfront?
Covid-19 exposes cracks in contact centre servicesPeople’s frustration with poor customer support from telcos reached boiling point during the pandemic, but it’s been bubbling up for years
Automatic for the people: how to get the best from CRM As automation in customer service grows in popularity, it’s time to ask what customer relationship management can do for you
Why cloud is the new normalThere will be no going back for organisations that took a first step into the cloud during Covid-19 – the accelerated adoption of new technologies is likely to change their businesses forever
Putting systems in place for small businessesFrom human resources to payroll, the myriad tasks small and medium enterprises must engage with can be bewildering, but there are solutions, writes Jason Walsh
