Topflight Travel Group: Soaring to Success

Turning challenges into opportunities has led to continued success for leading specialist holiday company Topflight Travel Group, a new winner in 2023. “While Covid travel restrictions brought our holiday sales to a standstill, it did allow us time to reassess and improve every aspect of our business,” commented group chief executive Anthony Collins. “We wanted to put this to the test and get recognition for what we’d achieved.”

Collins said the process of completing the application had forced management to consider all aspects of the business. “After a couple of years of internal focus, the external viewpoint was challenging but very beneficial. The deadlines set by the process also created a sense of urgency — nudging some goals and activities from ‘something we’re working on’ to ‘something we’ve achieved’.

“We understand that strong, sustainable financial performance is a prerequisite for any Best Managed Company, so we were delighted to have impressed the judges on that front. However, I think it was how we’ve aligned so many aspects of our business to our strategy that helped us really stand out. Our strategy is to achieve consistent profitable growth on the back of repeat business driven by exceeding our guests’ expectations.”