Sunday December 8, 2019

Why your next hotel stay should come with a specialist concierge

The world‘s most innovative hotels have taken personal service to the next level, writes Jillian Bolger

1st December, 2019
The Lego Butler service at Ashford Castle, Cong, Co Mayo

Once upon a time, hotel concierges were the go-to-guys for those hard-to-get dinner reservations and tickets to sold-out shows. They had a direct line to the hottest restaurants in town and were best pals with every box office worth knowing. They knew where to find that exclusive and elusive gift at the shortest notice and could arrange an out-of-hours shopping experience, if so required.

Today, in five-star properties and luxury rentals the world over, concierges...

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