Once upon a time, hotel concierges were the go-to-guys for those hard-to-get dinner reservations and tickets to sold-out shows. They had a direct line to the hottest restaurants in town and were best pals with every box office worth knowing. They knew where to find that exclusive and elusive gift at the shortest notice and could arrange an out-of-hours shopping experience, if so required.
Today, in five-star properties and luxury rentals the world over, concierges...
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