Software as a stream: how subscription models became the norm
A quiet revolution has transformed how software is bought and even installed, but is the service model the answer to our prayers or will we be pining for the days of paying upfront?
Covid-19 exposes cracks in contact centre services
People’s frustration with poor customer support from telcos reached boiling point during the pandemic, but it’s been bubbling up for years
Automatic for the people: how to get the best from CRM
As automation in customer service grows in popularity, it’s time to ask what customer relationship management can do for you