Hybrid workplaces: The technologies bridging the gap between the office and home
A year ago hybrid working, part-time in the office and part-time at home, was a distant dream for many. Today, it looks increasingly like becoming the norm, but which technologies will facilitate it and is technology itself the source of our problems?
Covid-19 exposes cracks in contact centre services
People’s frustration with poor customer support from telcos reached boiling point during the pandemic, but it’s been bubbling up for years
Automatic for the people: how to get the best from CRM
As automation in customer service grows in popularity, it’s time to ask what customer relationship management can do for you
Digital transformation lights a path through the darkness
Some were already under way and some were forced by Covid-19, but digital transformation strategies are at the centre of many organisations’ plans. The right technologies not only keep the lights on, but improve and expand business