Working from the inside out
Most digital transformation strategies focus on the end-user for results, but forget about those within the company, writes Quinton O’Reilly
If customers are the lifeblood of a company, then employees are the heart making sure everything gets the attention it deserves.
Within any digital transformation project, the focus is usually on making the experience better and more efficient for the end user. This, in itself, is a reasonable goal, yet what can be overlooked is how your employees deal with the new changes.
It’s always good to remember that the effort that you put into...
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