Value before cost

Value before cost
John Shaw, vice-president for product management, Sophos

Cost savings were once the main motivating factor when it came to managed services. As we come out of the recession, value is far more important

There was a sense of confusion surrounding what exactly constituted a managed service that led to hesitancy on the part of companies to look for a provider, according to Jimmy Sheahan, managed services director at Ergo.

“It was a buzzword. You know, this sounds better, this sounds more premium, so just label it on everything. I would stand up in front of anybody now and say that in Ergo, we don’t just talk that, we...

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