The consumerisation of UC

The consumerisation of UC
Brian Dufner, head of enterprise converged communications, Vodafone

Once thought of as a purely business-based technology phenomenon, unified communications now just describes how most of us stay in

Conversations with friends and colleagues sprawl across multiple platforms, and the choice of medium depends on what we’re saying, how urgent the message is, and, basically, what suits us most.

Facebook’s Messenger app works well for group messaging and for presence, or checking if someone is online before you message them. WhatsApp does that too, but also lets you know when someone has seen your message, and e-mail still works best for long or...

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